Friendly Songs Shipping Policy

Orders placed for shipment within the United States are shipped via United States Postal Service (USPS). Standard Mail is available if your total cart contents are less than 13 ounces. Fourteen ounces and above, Priority and Express shipping are available within the Continental United States. Orders placed for shipment to locations outside the US will be shipped based on the method selected during checkout. Exact shipping rates are calculated during checkout and are based on the weight of your order and the method you choose for shipping. Currently Kid Music ships to United States, Canada, US Military Addresses, Australia and the United Kingdom. Other international residents need to call or e-mail for availability, shipping options and costs.

Some products are shipped separately. Products which are shipped by themselves have specific processing options selectable when you are adding the item to the cart. The cost and timeframe of those processing options are shown prior to adding the item to your cart. Some products have only one shipping option available. These items can not be shipped any other method than what is provided for on the items page.

All orders will be shipped to the Ship To Address on the order. Please verify the Ship To Address is correct before completing your order. If you've made a mistake on your order, and realize it after you've completed your order, send us an email with the word "Attention" in the subject line immediately so it can be corrected before it is shipped. If an order is lost or damaged we will only re-ship your order to the Ship To Address on your original order.

We can not ship to multiple Ship To Addresses in one order. If you would like your products sent to multiple addresses, you must enter separate orders for each Ship To Address.

Most orders are shipped within 48 hours (two business days) of when your order is placed. Orders placed by 9:00 am EST on a business day are usually packaged and shipped the same day. We can not guarantee when your package will arrive at your door. Delivery times are dependent on the US Postal System and/or your countries postal system so please be patient. Tracking is available for most items shipped within the US.

Once an order is shipped it will take approximately 4 to 14 business days to arrive via Standard Mail. Our experience is that your order should arrive within 3 to 5 business days depending on where in the country you live. Saturday and Sunday are not considered business days. During the Holiday Season shipping times may be increased significantly, sometimes even double or triple. Shipping times are based on the United States Postal Service and are not guaranteed. Once we ship your order we can not control how fast the US Postal Service gets the package to you.

When an order is shipped, you will receive an email from us providing you with a tracking number and shipping date (shipments within the United States only). You will be able to track the status of your order through the USPS scan history. The USPS doesn't provide real time tracking on shipped packages. They will provide a confirmation of shipment and a confirmation of delivery. They will sometimes provide in transit information but not always.

Priority Mail is available at an additional cost. We've found Priority Mail seems to improve the shipping time over Standard Mail. The USPS says Priority Mail should be received in 3 to 6 business days. However, the USPS does not guarantee that. During the Holiday Season shipping times may be increased significantly, sometimes double. Shipping times are based on the United States Postal Service and are not guaranteed. Once we ship your order we can not control how fast the US Postal Service gets the package to you.

If you're in a hurry to receive your order you should select the Express Mail shipping method. It is also available at an additional cost. By using Express Mail most orders are received within 2 to 3 business days, even during the Holiday Season. The USPS does guarantee the delivery time but it is based on the criteria listed on their web site at www.USPS.com . Please refer to the USPS's web site for further details. Failure of the Post Office to deliver your package per their stated policy must be addressed by the customer with the USPS directly. Please keep a copy of your shipping information to provide to the Post Office. We reserve the right to use UPS or FedEx to ship some products when Priority and Express Mail are selected. This is usually only done for certain types of products and is done so at our discretion.

If you purchased Shipping Insurance during check out and your order is lost or damaged, we will ship an identical replacement to the original mailing address. Refunds are not provided because of slow delivery or a lost delivery by the shipper. Since we use a delivery tracking system, we can not consider a package lost until the shipper fails to deliver the package for 3 weeks after the shipment date. Once a package is considered lost by the shipper, we will send an identical replacement at no additional cost to the customer if you've purchased Shipping Insurance. We are not responsible for packages lost or damaged by the shipper if Shipping Insurance is declined during checkout. You must notify us at Customer Service to file a claim for a replacement.

Subscribe to the Dealer Newsletter - Click Here!