Friendly Songs Frequently Asked Questions

General FAQs

• I have a question about corrections to an order I've already placed?
• I have a question about cancellations?
• I have a question about shipping and order tracking?
• I have a question about return policies?
• I have a question about replacement policies?
• I have a question about privacy policies?
• Do you have a catalog?
• Can I mail my order in?
• What forms of payment do you accept?
• I'd like to use a check or a credit card that you don't accept. How can I still place an order?
• Will you charge a state tax on my order?
• What guarantees do you make regarding income?

Personalized Music CDs

• I have a question about name availability, spelling of names, pronunciation of names, double child names, twins, etc?
• I have a question about the number of tracks on each CD and how many times the child's name is mentioned?
• I wanted to know how the CD is personalized?

Other Personalized Products

• Can I get any name I want?
• Where can I find out more details about each product?
• I wanted to know how the other products are personalized?

I have a question about corrections to an order I've already placed? - Due to the personalized nature of our items, all sales are final once they are shipped. Upon completion of your order you will receive a receipt with all of your order details emailed to you. Please review your order details carefully and confirm they are correct. If something is not correct, you must contact us to let us know before we ship your products. Please contact us or call us at 803-485-1544 immediately. There is no cost to make corrections prior to shipment of your order. When you contact us please be prepared to provide us with you First and Last Name, the date you placed your order and your order number. Return to Top of Page

I have a question about cancellations? - Any order may be modified or cancelled if you do so prior to us shipping your products. Due to the personalized nature of our items, all sales are final once they are shipped. If you need to cancel an order that hasn't shipped yet please contact us or call us at 803-485-1544 immediately. The method of payment you used will be refunded. When you contact us please be prepared to provide us with you First and Last Name, the date you placed your order and your order number. Return to Top of Page

I have a question about shipping and order tracking? - Please click here where our shipping policies and order tracking are described in detail. Return to Top of Page

I have a question about return policies? - Please click here where our return policies are described in detail. Return to Top of Page

I have a question about replacement policies? - If there are any damages upon receipt of your order please let us know. You must notify us within 48 hours of receiving your order to receive a replacement. Please purchase replacement insurance during check-out to cover for damages during shipping or lost packages. Otherwise we can not be held responsible for a package that is lost or damaged by the shipping carrier. If shipping insurance is declined, you will need to make a claim with your carrier. Replacements will be handled on a case-by-case basis. Replacement orders, if authorized, will be shipped using the same information as the original order so please review your order confirmation immediately upon placing your order to make sure everything is correct. No Changes or Substitutions will be allowed. Please contact us or call us at 803-485-1544 immediately. We will promptly assist you. Replacements will be sent to the original shipping address. All replacements are shipped via First Class mail regardless of the shipping method for the original order. Return to Top of Page

I have a question about your privacy policies? - Please click here where our privacy policies are described in detail. Return to Top of Page

Do you have a catalog? - Currently we do not have a printed catalog of our products. Since our product line changes frequently we've found most customers prefer the real-time aspect of ordering online, listening to music samples, etc. Also, many of our products require some interactive checking to make sure the products that are ordered can be produced as desired by the customer. These interactive checks can not be done on orders that are mailed in. Return to Top of Page

Can I mail my order in? - Mail order forms do not allow the interactive checking mentioned above (See Do you have a catalog?). The only major exception to this is upon initial dealer sign-up and the shipment of that dealers firs order. All dealers first orders will require a mailed or faxed copy of the the dealers contract. If you would like assistance with your order feel free to call us at 803-485-1544. We have operators who will assist you in placing your order. Return to Top of Page

What forms of payment do you accept? - We currently accept American Express, Discover, Visa and MasterCard credit cards. All orders are processed in real-time through our secure server. All data is encrypted and then sent to our credit card processing company. We also accept payments through Pay-Pal. Return to Top of Page

I'd like to use a check or a credit card that you don't accept. How can I still place an order? - The best way to order using a check is to sign up for a free Pay-Pal account. When you sign up, you connect your Pay-Pal account to your checking account. Then, when ever you want to buy something at Kid Music, or many other on-line stores, you just use your Pay-Pal account when completing your order. The money you spend is transferred from your checking account to Pay-Pal. Pay-Pal then transfers the same amount of money to our Pay-Pal account. We never have access to your personal checking account information so your personal information remains secure. You can also set up your Pay-Pal account to use a great many different types of credit cards instead of your checking account. If you would like to sign up for a Pay-Pal account click on the following link: PayPal. After you complete your registration with Pay-Pal, return to Kid Music to complete your order. Select the Pay-Pal option during checkout. Return to Top of Page

Safe Shopping Through Your PayPal Account. Friendly Songs is a Verified Vendor with PayPal.

Will you charge a state tax on my order? - Since we are a company based in South Carolina, a state sales tax of 7% will be charged for orders shipped to South Carolina addresses. We also have a manufacturing location in Minnesota so tax is charged when shipping to Minnesota also. Other states will not be taxed. Return to Top of Page

What guarantees do you make regarding income? - Please click here where our disclaimer is described in detail. Return to Top of Page

I have a question about name availability, spelling of names, pronunciation of names, double child names, twins, etc? - Our Name Wizard on our retail site is designed to help you determine the answers to these questions. Please Click Here to find out more. Return to Top of Page

I have a question about the number of tracks on each CD and how many times the child's name is mentioned? - Each Personalized Music Collection has a mini-FAQ section near the bottom of the items description page. Please scroll down to read the details about each item. Return to Top of Page

I wanted to know how the CDs are personalized? - The CD label will include your child's name and personalized message as you've entered it on the order form. The pronunciation field is used to make sure we get the right pronunciation of your child's name regardless of how you spell your child's name. The pronunciation field will not show up on the label. The personalization text on the CD label will be in all capital letters regardless of how it is entered in the order form. The order form will limit the number of characters you can put on each line. This is done so we can be sure to fit all of the personalized message on the face of the CD label. Return to Top of Page

Can I get any name I want? - Some of our personalized products, like the Personalized Music CDs, are limited by the available names we've already recorded. These products will require you to use the Names Wizard to determine name availability. If the name is not available as a standard name, for an additional charge we can have your child's name produced as a Custom Name. Return to Top of Page

Where can I find out more details about each product? - Each product has it's own mini-FAQ section near the bottom of the items description page. Please scroll down to read the details about each item. Return to Top of Page

I wanted to know how the other products are personalized? - The products, other than the Music CDs, each have their own amount of personalization. Some products allow only first names, others allow both first and last names and still others may allow you to have what ever you like up to a certain number of characters. Since these products each have their own set of rules you will be able to see more information about them on their respective product pages. If it can be personalized, then there will be a field where you can enter the information. If a field, like the Personalized Message on our Music CDs, is absent from the item's personalized information, then that item can not be personalized in that way. Return to Top of Page

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